Terms of Service

These terms apply to cleaning work quoted and performed by CLEAN BEST GROUP PTY LTD(“Clean Best”, “we”, “us”) in Norwest NSW 2153 and the surrounding The Hills Shire area, and to your use of this website. They sit alongside the written quote and scope of work we issue for your site, and where the two differ, the written quote and scope prevail.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill.

Quotes and pricing

• We do not publish cleaning prices. Every commercial quote follows a free walkthrough of the premises, normally carried out in the evening. Straightforward residential jobs may be quoted from a detailed description.
• The quote is fixed and provided in writing before the first visit. It sets out the scope in three tiers — work done every visit, work done weekly, and periodic work — so you can see what you are buying.
• A quote is valid for 30 days. If the site or the building’s after-hours access rules change materially between the walkthrough and the start date, we will requote rather than absorb it or silently reduce the scope.
• Work outside the agreed scope is quoted separately and does not proceed without your approval.

Scope of work

• The written scope issued for your site is the definitive statement of what we clean. Anything not in it is not included.
• Periodic programs — carpet extraction, hard-floor stripping and resealing, external and high-level glass, kitchen exhaust cleaning, and any work requiring height access equipment — are always quoted separately.
• We do not handle clinical or sharps waste, personal belongings on desks, audiovisual equipment or instruments in a place of worship, or items of heritage significance unless a method has been agreed in writing.
• In strata schemes we clean common property only. Individual lots, private balconies and garage bays are not common property and are not in scope.
• In a commercial make-good, we clean. Reinstatement work — removing fitout, patching, repainting, making good the ceiling grid — is builder’s work and is not within our scope or our capability.

Building access, cards and security

• You are responsible for providing safe and lawful access to the premises at the agreed times, and for telling us about any hazard on site.
• Where the premises sits inside a managed building, you are responsible for arranging or authorising the contractor induction and the issue of access cards. We will complete any induction the building requires before the first shift.
• Cards, keys and codes are issued only to the cleaner assigned to your site and to their named supervisor, and are returned when either changes or when the agreement ends.
• If we cannot access the site at the agreed time through no fault of ours — including where a building withdraws or fails to issue access — the visit may be charged.

Your cleaner

• Every cleaner is police-checked and inducted on your site before their first shift. Cleaners attending schools, childcare centres or any premises used by children hold a current Working with Children Check.
• We assign one named cleaner to your site and keep them there. When they are on leave, a relief cleaner who has been inducted on the site will attend.
• A named supervisor audits the site monthly against the written scope and reports the result to you, including anything that was missed.

Term, changes and cancellation

• Ongoing commercial work runs on a rolling agreement with 30 days notice on either side. There is no lock-in term.
• Residential schedules can be changed, paused or stopped by giving us reasonable notice.
• An individual visit cancelled with less than 24 hours notice may be charged, because the cleaner's shift has already been committed.
• One-off jobs, including end of lease cleans and make-goods, are booked for a specific date and rescheduling is subject to availability.

If something is wrong

Tell us. Contact your named supervisor or call 1300 494 983. If the issue is a cleaning matter within the agreed scope, we will return and put it right before your next scheduled visit at no charge. This is in addition to your rights under the Australian Consumer Law, not instead of them.

On end of lease and handover work specifically, we will return free of charge to re-clean anything the final inspection identifies as a cleaning issue, provided you tell us within a reasonable period of the inspection and the premises was empty when we cleaned it. We do not guarantee the return of a bond, and we do not guarantee that a make-good will be accepted: both also depend on damage, fair wear and tear, reinstatement work and the original condition report, none of which are within our control.

Damage and liability

• Clean Best carries $20m public liability cover and workers compensation for everyone on the roster. A certificate of currency is available on request and is lodged with your building before the first shift as a matter of course.
• If we damage something, we report it to you the same day rather than leaving you to find it, and we deal with it properly.
• We are not liable for pre-existing damage, fair wear and tear, or for surfaces that were already deteriorating — including rubber flooring or carpet degraded by a previous contractor's use of the wrong chemistry, which we will identify and tell you about before we start.
• Except for rights that cannot be excluded under the Australian Consumer Law, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Payment

• Commercial work is invoiced monthly in arrears unless the written quote says otherwise. Payment terms are stated on the invoice.
• One-off jobs are invoiced on completion.
• Consumables, where we manage them, are invoiced at cost with the dockets attached. We do not mark them up.

This website

The content of this website is provided for general information. Service descriptions, checklists and schedules describe how work is typically performed; the scope that applies to you is the written one issued for your site. Photographs are illustrative. We make no claim on this website about ratings, reviews, client numbers or how long the business has traded, and none appear on it.

Privacy

How we handle personal information is set out in our privacy policy.

Governing law

These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction over any dispute arising under them.

Contact

CLEAN BEST GROUP PTY LTD
54 Columbia Rd, Seven Hills NSW 2147
Phone: 1300 494 983
Email: hello@cleanbestgroup.com.au
ABN 84 700 040 553

To discuss any of this, or to get a quote, contact Clean Best.